INDIENEW / TRUST & SUPPORT

Contact and Operator Details

Product support, billing assistance, privacy requests and moderation appeals.

Updated September 11, 2026

Draft policies · not yet effective. Business contact address and production data hosting details remain to be completed. Paid subscriptions are closed; paid terms describe the proposed launch policy. An effective date will be published separately.

Operator details

Product brand: IndieNew (独立上新). Operator: an individual based in China. Legal name: xiangzihao. Business contact address: [to be completed]. Production website domain: indienew.com.

For product support, moderation appeals, privacy and data requests, email xluk2771670458@gmail.com. Please identify the type of request in your message.

How to get help

For product issues, include your account email, relevant page and a description. For moderation appeals, identify the product or comment. For privacy requests, describe what you want to access, correct or delete. Do not send passwords, card numbers, security codes or unsolicited identity documents. Expected support response time: [pending operator confirmation].

Plus is not yet on sale. For future purchases through Paddle, billing, receipts, cancellation and refunds can be handled through Paddle buyer support. IndieNew handles software use, content and data requests.